Phone Hell Blog April Archive

Oh hell, the goddamn telephone is ringing again

By Wilbur Corncob at 04/04/07 15:49

and it sure as hell ain't packet8 calling.

(they ignored my message on 10/21 and marked it as a duplicate). Also most important is the last message: "I see that your account was re activated". All the while they are blaming the problem on me, my isp, my router, etc. Yet, they secretly (so as their customer service and tech support wouldn't know it, deactivated my account). The service worked fine with my ISP for 1-1/2 years before 10/20/06 (except for some other packet8 problems) and it worked fine after 10/26/06 with the same ISP, network configuration, etc. My Oct bill doesn't show a weeks worth of credit they agreed to provide. I am certainly glad I am not an investor in Packet8 Added 10/23/2006 10:02AM Hole Nguyen Summary Hello,Thank you for contacting Packet8 Custome Details Hello, Thank you for contacting Packet8 Customer Support. We apologize for any inconvenience you may be experiencing. Please unplug your adapter for 15 seconds, plug the adapter back in and wait thirty seconds, and then check and see if you have dialtone. If this does not work, on the back of the adapter there is a pin hole for reset. You will push this in with a pin and hold it. Do not let go of the reset button. You will thn unplug the adapter while continuing to hold the reset button. Plug the adapter back in, still holding reset, and you should see the lights blinking like a christmas tree. After a few seconds the lights will blink in sequence. When you see the lights blinking in sequence, let go of reset. Wait for 30 seconds and then check for dialtone. do NOT use the reset method if you have set your adapter up with a static ip. If these do not work, simply unplug (power down) your modem, router and Packet8 adapter for 5 minutes. Plug in the Modem first and wait until it is done initializing. Plug in your router next and wait about 1 minute. Finally, power the adapter back up and wait about 1 more minute. Check, and you should have dialtone once more. Be sure your internet connection is working properly before attempting this. If you have any other questions or concerns, please do not hesitate to contact us again. Sincerely, Packet8 Customer Support We will assume your issue has been resolved if we do not hear from you within 48 hours. Added 10/23/2006 10:43AM Glen Roberts Summary done all that repeated timed Details My conneciton works. In fact, both my connections work and when I called Tech Support today they said I was connected to your SIP server (I have connected to 63.209.12.28, .24 and .142). Dial tone. All numbers dialed are busy. Two differnet connections (difference ISPs, different modems, different routers and different routes). Reset DTA numerous times as well as modems and routers. Added 10/24/2006 1:06PM Glen Roberts Summary When do I get a response? Details I also reloaded the firmware per tech supports suggestion. So far it's been 5 days without service. What credit do you offer? Added 10/25/2006 4:25AM Glen Roberts Summary hello? Details Anybody care your service dosen't work? Added 10/25/2006 2:31PM Hole Nguyen Summary Hello there, thank you for contacting packet8 supp Details Hello there, thank you for contacting packet8 support. Unfortunately we need more information about your network configuration, please contact our technical support for further assistance or chat live with our technical support team at packet8.net, under contact. If you have any other question please do not hesitate to contact us at 1-888-898-8733, thank you and have a great day. Added 10/25/2006 2:45PM Glen Roberts Summary network configruration Details my network configuration is 100% identical to when your service was functional last Thursday. If you have a specific question about it, you can ask me. Or, you can call me at XXXXX Added 10/30/2006 9:13AM Hole Nguyen Summary You'll have to contact your ISP if this is a Inter Details You'll have to contact your ISP if this is a International ISP. You'll have to has your ISP to open a port Range. Please call them and have them open this Port Range number 5060 65534 or 8000 65534. Added 10/30/2006 9:35AM Glen Roberts Summary no way Details there is no problem with my ISP. Never was. You had it blocked at the backend. When you fixed that it started working again. The answer for reliable VOIP is not to use packet 8. Added 11/01/2006 11:09AM Hole Nguyen Summary Hello, I see that your account was re activated, o Details Hello, I see that your account was re activated, on the Oct. 26, 2006. So are you still having problem with your service?