'Packet8 VOIP (aka 8X8) REALLY SUCKS! '

Packet8 VOIP (aka 8X8) REALLY SUCKS!

By Edward at 08/26/08 14:53

Packet8 is going to be out of business in my opinion. Their customer service is one of the worst I have ever encountered.

I chose them initially because I was promised my tel. # would be ported from my previous carrier in just a few days, but it took THREE MONTHS. I paid for a year in advance and they charged me for the service for that three months even though my number had not been transferred.

Packet8 gave me a temporary number which was useless to me because I had to continue paying my previous carrier at the same to keep my established phone number in use.

Essentially they provided only nine months of service while I paid for a year. They REFUSED to satisfy my feeling cheated and overcharged.

Even the supervisor, Michelle, at extension 5242, refused to remedy my complaint. I told her I would blog about the poor customer service so others can avoid being mistreated by Packet8. She just didn't care.

With this absurd way of treating customers, I predict they won't be offering service for long. If that happened, it's possible new customers would end up paying a year in advance while the company goes belly up, leaving you hanging with having already been billed but no service (like what happened with SunRocket customers).

Ditto the problem, I ordered two numbers one of which never worked from the first day, I could NOT get tech support to do anything to fix my problem therefore I canceled my service and was charged an exorbitant fee and

Now I have been unable to make or receive a

call for two months on the remaining number

So I will cancel that number. I never had

very good service at anytime

I worked for Packet8 technical support and I extremely think that packet8 voip services sucks. First of all most of the agents who couldn't fix problems with packet8 devices they always blamed the ISP (internet service proverders) On the other hand, agents always tried to get rid of the customers as soon as they could. After that experience of being 8 hours on sit down and dealing with that I decided to quit.Vonage is even better. Sorry packet8 but you suck!!!

I used to have qwest (my local phone company). Good but expensive. So i did some internet searching and found packet 8. It sounded great! I heard bad things about vonage, but never packet 8, so i ordered it. I got it and plugged it in throughout the office. Did the online config and thought i was rdy to go for monday... WRONG! Monday hit and the damn phone sounded like CB radios: Not kidding, worse delay than a cell phone. So i spent alot of the week on the phone with tech support doing all of their "fixes" And every time it got it a bit better. Finaly they said everything was tuned as good as it was going to get. It now was a little worse than my cell phones lagg. They said that it will never be perfect, and that is why it is cheaper... <-- That is not good, it is advertised as being perfect, and anything less than perfect i should not have bought for my biz. I knew my web designer (reklis design) had a IP system, so i called him. He used comvoice and said it was a bit expensive because it was cisco, but well worth it. He sounds perfect whenever i call him. So i got their # from him and called. It was a bit pricey vs packet 8 ($250 per phone), almost double. And I couldnt install it, they had to install it. But once it was in....WOW, it actialy works as promised! Super happy, i have full call center features like i wanted and it is cristal and perfect. So i guess this goes back to "you get what you pay for", LOL. Anyways, the moral is never ever use packet 8. If you just need a phone line stay with your local phone people. And if you need a phone system, just bite the bullet and buy comvoice. Not that i'm gona be opening another office any time soon, but the leson i learned was a painfull one, 3 weeks with crappy phones was rough. Cheers!

It took Packet8 3 months to port my phone number also. Additionally, the caller ID from my home number is totally wrong. It reads "Sun City". Packet 8 says they can't fix it. They say I need to call the phone company is my area and tell them to update their records. Yeah, right! AT&T is going to do extra work for a ex-customer. I think Packet 8 doesn't have good working relationships with other carriers. That is why it takes 3 months to transfer our existing numbers and that is why the caller ID isn't accurate. STAY AWAY FROM PACKET8. I originally had SunRocket which was great.

I was being billed for a phone number that I never knew of and I wondered why I never received calls. I was able to transmit my messages and I was sent two phones and I only wanted one. I canceled all service however they insist on an extra charge for termination. I never want nor will I ever endorse their service. Their personnel are rude. Terrible attitude. Hope they have a short life in business. That would benefit others.

I got Packet 8 after sun rockets demise. The service was not good from the onset. Dial tones would not come on the calls would drop . i have 30 pages of Email to their service dept. to top it off their equipment Uniden 160p handset would hijack my Internet connection. The i was told the problem was with my ISP If I removed their equipment it worked fine. I spent hours on the phone hours resetting their equipment told it would continue happening unless I changed ISP. I canceled Credit card. I contacted FCC contacted Florida attorney general. finally they conceded and canceled every thing on 0923/2008 not over yet first of November I get another bill for service I have not had for now 5 months but billed for two months. I called then again. 20 mnutes on the phone we got no where. No notes on update of Case I resubmitted case to FCC and copied Packet 8 stay way away from them. . It's a sad state of affairs when you pay for a service don't get it then told the problem is on your side and it will not go away. they cancel it then re instate it they should be investigated for fraud.

yup, true and true.

i had the total same problem.

i wish that i had found this site and these comments before i got the service. That is probably THE WORST customer service that i have ever enountered, ever!!!

It seemed that they tried their very best to not reply to my emails. They would say that they would call me back but then never would. they would say "hey we will start a report" and then they wouldnt and then i would call back and someone would be like "well, there is no report on that". TOTALLY HORRIBLE COMPANY! I curse them to go bankrupt!!!

In July, 2008, Packet 8 cold-called me about switching from Vonage to their service. Buying the sales pitch, I agreed, provided they could port my current number. They assured me they could. I told them from the beginning I would not activate until the number was ported, as I didn't want to switch phone #'s twice.

After the 30-day trial ended, I began getting monthly service charges. A couple of months went by before I found they made a mistake and linked my LNP request to a canceled account. A couple of months later (Nov) they stated I had to fill out a LOA form, which they said they'd email me to, but never did. By December, they told me I had to submit a LNP request online AGAIN. Several times that I called I was told the LNP specialist wasn't available, but they'd call me right back (THEY NEVER DID).

By January 13, 2009 (6 mos later!),the number still wasn't ported, nor had I activated the service. That did not stop them from charging me $143.49 in service fees for a service that I had not used a single second.

I had to cancel the account. For that, they wanted to charge me an additional $75!!! Fortunately - in the one thing they did right - they waived the disconnect fee.

I have tried to work with Packet 8 on two separate occasions, and they have failed to make it work, I have paid them over $170 but they have never provided me with a single minute of phone service. I strongly urge you to think twice before purchasing their service.

DID PACKET 8 GO OUT OF BUSINESS WITHOUT TELLING ANYONE? My phone worked fine will about 10pm 1/22/09. I tried to access their website and it doesn't exsist anymore? Any one have a number for customer service?

I think they did. I have no phone to call the service number on my bill. I have no service on my phone. Here is the number I have for them 408-727-1885

Did packet 8 fold over night? Website is gone and phone service does not work since this morning? but voicemail is still working????

Same problem here , and both CS and TS lines busy and disconnects

my phone doesn't work either and there website gets redirected to register.com. Wierd....I would like to know the number to customer service if it still exists.

same here I tried calling the customer service number provided below and the message states all agent busy then it hangs up

3151 Jay Street

Santa Clara, CA 95054

(888) 898-8733 - Toll Free

my phone doesn't work either and there website gets redirected to register.com. Wierd....I would like to know the number to customer service if it still exists.

Longfield, I'm having the same trouble today. Just a busy signal, can't find any contact information for the company either. Strange.

I finally got through... I had to go to the sales department. Man, they picked up the phone quick. I asked if they were going out of business and they replied that they weren't that the server went down last night. It's strange that it's still down. I guess there IT department sucks as well.

I just called customer support at Packet8. They're working fine but experiencing heavy loads. I've never had a problem with them before, so I can't judge on their past, but I was told by a *real, live, talking representative* that they did not go out of business, an that the problems will be fixed by the end of the day.

I didn't pay a year in advance, I pay monthly fee, which means that "technically" I haven't lost any money, just a lot of time and annoyance. I'm going to give them the benefit of the doubt here until tomorrow morning to see if they hold up to their word and fix the situation.

I can't make any judgment until tomorrow, to see if this is fixed. If it's not, I am going to approach the better business bureau for an official complaint.

My office at work has packet8 phones. Well we currently just switched to them thinking they were better and more affordable. WRONG!!! We lose out on so many calls. We have 5 phones and everyday the phones say out of service!! We miss lots of customers. We've even had some people call and ask if we went out of business. Please don't waist your money on packet8.

In July, 2008, Packet 8 cold-called me about switching from Vonage to their service. Buying the sales pitch, I agreed, provided they could port my current number. They assured me they could. I told them from the beginning I would not activate until the number was ported, as I didn't want to switch phone #'s twice.

After the 30-day trial ended, I began getting monthly service charges. A couple of months went by before I found they made a mistake and linked my LNP request to a canceled account. A couple of months later (Nov) they stated I had to fill out a LOA form, which they said they'd email me to, but never did. By December, they told me I had to submit a LNP request online AGAIN. Several times that I called I was told the LNP specialist wasn't available, but they'd call me right back (THEY NEVER DID).

By January 13, 2009 (6 mos later!),the number still wasn't ported, nor had I activated the service. That did not stop them from charging me $143.49 in service fees for a service that I had not used a single second.

I had to cancel the account. For that, they wanted to charge me an additional $75!!! Fortunately - in the one thing they did right - they waived the disconnect fee.

I have tried to work with Packet 8 on two separate occasions, and they have failed to make it work, I have paid them over $170 but they have never provided me with a single minute of phone service. I strongly urge you to think twice before purchasing their service.

Ported my number away from this service in January, still being billed in March. Service was Intermittent at best. When you call to cxl you get put on hold by the agent forever listening to music with machine gun noise. This company is a wreck!

Wow. All your comments have me thinking I should swtich from packet8. For the most part, I agree that over the last year packet8 has gone downhill. My company has had 11 lines for about 5 years with packet8. We have had our share of issues, but for the most part our 5 year old equipment has worked and continues to do so (DTA360 adpater).

Recently we had a jitter issue. I would have to admit it is not our network, but I could not tell you if it was our ISP, somewhere in the internet cloud, or packet8. What I do know is a bump in bandwidth has solved the issue - for now.

I have also started a seperate 3 line packet8 account for a different business. This business got the 675Xi series phones and has had all the technical issues and service issues you guys are talking about. When doing ping tests for both facilities, pakcet8 gave us different server numbers to ping for round trip times. I wonder if they have new servers for new customers that are not as compatible with the new equipment?

Here is my point ... every company, even the big boys like AT&T, go up and down. Unfortunately new customers for packet8 are seeing the down side. I hope they go back to an up side, because it has not always been like this.

For now, my older system is ok. In the meantime, I am taking all of your advice and researching comvoice and other hosted pbx solutions. Just in case ...

We have installed packet 8 at our office. Everyday since then (roughly 6 months ago), I pray to the phone gods that my phone will work and if it does, that less calls will be dropped then the day before. I will have to dial out less then 4 times to get a hold of the person that I am trying to get a hold of and that the day that my contract will end with this crappy company will soon come.

Do not use this company and their phone. Garbage.

I used to work here. The test that they make the technical employees take before they can work here is a joke. The managers can't even pass that test.

The company knows that its product is flawed, but yet they still sell it. All the tech support people with real knowledge are bumped up to enterprise level support, so what you guys get is tools. Tools, that tell you to stick a pen into the slot and hold it for 10 seconds. What a joke.

This companies management team can't get their heads out of their asses. They need a complete revamp.

Do yourself a favor, avoid this company at all costs. The sales people will tell you what you want to hear, so they can get you to sign that contract. While you're waiting for your number to be ported, you'll be paying for 2 phone bills. Talking to support will require that you obligate 2 hours of your time.

Be careful for the support members that will ask you what the issue is, and will hang up on your depending on the severity of your issue. I've seen it...

I use to work at this company myself as well.

This company is really going down the crapper. They've relocated their Technical support to some 3rd party outsourced company, so if you think you had it bad then? Now is even worse.

Headquarters didn't even answer your calls. When there was a system issue going down, all we did was tell the customer that we knew about the problem, but the "engineers" and I put that in quotes because I don't know what they really do, doesn't come in until they decide to stroll in. On a call, we did nothing but reboot the back end servers.

This is horrible, all we did was tell you how to reboot the bpa devices and that's all we were taught. The reps have no idea how a network is setup and doesn't understand the concept of ports and IPs or even subnets. This is the simple stuff people!

The tools of the support reps were there to make you frustrated and also annoyed. When you needed to RMA a device, we would put you through hell in getting a connection up. It's like we would reset the device so many times, it would just give up and die, and then we still wouldn't give you a new one in exchange.

Their pre-employment test was filled with questions not even relevant to the job. Not only that, no one in management or supervisor position can even pass that test. Most of the employees don't even pass, and they get the job -- this was a shoe in.

There are a few people in support over there that are decent, those guys moved up just barely over to corporate accounts or high end high profile corps. Not much different there, we just took the bitching even more when the sub par equipment died.

Even before the economy took a dump, their stocks were considered almost crap, and now it's even worse. Their equipment took a dive when they decided to go with different manufacturers to just get a cheaper price on the product.

I beta tested their phones and unless you gave priority to the phone, it would cut you off.

I would say it would be ok if the voice quality was decent, but it sounded like crap. The reps would even lie to you telling you, you're clear even when your cutting out.

Sub-par service, with Sub-par management, with Sub-par reps, paired with Sub-par equipment.

I'd eat the disconnection fee and just cut my losses. The people who have left the company never regret it.

Good-Job 8x8

Yeah, The sales rep told me that All I had to do was call them and they would help me in setting up my account. I origionally needed 4 virtual extentions and 2 employees cut out on me. When i called the next day and told them that I only needed 2 extensions. They said ok sure,.. after I was billed for 4 extenfions i called and they said, sorry I don't see taht in the notes.. they still charged me for the 2 extensions that i didnt need and I never recieved any calls.. could I sue this company for not doing what they said they would do?

When my credit card expired, the service was suspended. That was fine by me - the price kept getting ratcheted up, and I no longer wanted it anyway.

Come to find out, the charges continued on my new credit card even though the suspension was not lifted. When I tried to get a rebate, they gave me the run around saying I did not "cancel" the service and disconnected me from my calls to customer service.

This company is ethically bankrupt.

For our business voip, I switched to Jive Communications. They are amazing. No more phone issues for us.

I agree.

8x8 CEO and Board of directors are probably the worst in the entire business.

Try cancelling the service. They say they're making a note in the records but then make you leave a voice mail for an agent with experience in cancelling accounts (assumibly, a retention specialist) that I am told will call me back within 48 hours.

I was porting my number over to PhonePower and the porting was close to the expiration of my yearly contract cycle with 8X8. Had I waited to a day or two before the expiration, I'm sure they would have billed me for another year and I would have lost most or all of the $$ for the new year of 8x8 service that I no longer need.

Horrible model - bad customer support. Avoid 8x8!

I've cancelled my service with 8x8. They have given me a pretty bad service and whenever I tried to get a hold of their tech support, they'd just give me fixes that won't solve the issue, heck, I think their reps don't even know what their doing.

I'm switching to comvoice and give VOIP phone services 1 more try. So far their tech supports are great, they even walk you through and do the setups and installations for you.

Anyway, if you don't fed up with the services of 8x8 then just cancel their service and try switching over to other services. AVOID 8x8!

I've had 8x8 since Sunrocket shuttered with almost no notice. In June I called Phone Power to port my number because 8x8's bill went up more than 25% in twelve months. Phone Power ported the number in less than four days. I had called 8x8 to tell them I was canceling but needed to port the number to the new service. On 30 June, I called and cancelled service. On 3 August, the charged my bank account for another year of service, causing hundreds in overdraft fees. They took the money in one day and now they claim it takes 5 to 7 days to give it back. Wal-Mart doesn't make you wait, why 8x8?

Caller ID over VOIP with SunRocket was the same as it was with local telco. 8x8 would often give the wrong phone number and never, never, the correct time of the call. Phone Power has at least been consistent.

Dropped calls have been an issue with 8x8 but I can configure it to forward unanswered calls to my cell phone.

Maybe Magic Jack is better. I don't know, haven't tried.

After questioning the customer service/billing dept. (which is the same) about my overcharge bill I just about had it, got in the internet and did some research as to what companies are the best VOIP, as it turned out, there were a couple of them which definitely cost less and offer more. I -made up my mind and right there and there change, I felt cheated by Packet 8 after all the business I- gave them not to mention the years we paid... Packet 8 you suck big time

I had two phones with Packet8 for nearly 5 years. When they were up for renewal on the yearly plan this october, i decided to move away from them. I initially thought of moving one to vonage and one to Ooma. I changed the annual plan to monthly one for the vonage phone. The portability to vonage was delayed because packet8 has an address that was 5 years old and different that what we see online. So, it was rejected. By the time, I got to that address and got it updated, they charged me for a month because i was supposed to cancel it (even after the number was ported). As for the other one, it was automatically renewed for another year and now they say that I need to call BEFORE the renewal date of next year to cancel it. Then they do not allow me to call right now to cancel it at the end of the contract. They will either cancel it immediately or I need to call BEFORE the renewal date. So, somehow, today's date is not BEFORE the renewal date of next year.

This really sucks

Their customer service is pathetic. They are more eager to close the tickets than resolving the problem. If you open a ticket and the moment you talk to them over the phone once, the ticket is closed even if the problem is not resolved.

In a 3-month period, my outgoing calls worked only for 15 days. I opened 5 tickets to resolve the problem without any luck. They would say it is my telephone company's problem and they would close the ticket each time.

They already charged me for the full year and this happened during the first 3 months of the renewal year. They refuse to give any refund. I just gave up and cancelled the service and lost $250.

You will be better off avoiding this company and their sub-standard service.

I am illegally charged by Pocket 8 for non existing service for 14 months, Im trying to call them but they ignore every agreement to stop charges or reimbursement of my money.

Packet 8/8x8 was a big pain to get started they took 3 months. they have outages often like today. the knowledge of tech support is a bit lacking. It is easyer to look up answers to your packet 8 issue by googling it then calling them.

Did packet 8 go out of service? There website is down, when you call it goes to an automated service that says all reps are busy and hangs up on you.

Heh. Looks like the same thing that occured last year January per your comments is happening again right now....

Packet8, class act.

I completely echo all of the above except I intend on going to the top and taking this issue to their Board of Director and Shareholders. This company is completely down today, their website too and guess what, so is MY business!!

Try sending emails to this guy Chief Executive Officer Bryan Martin or Vice President of Business Development Huw Rees - email address first inital last name at 8x8.com and see if you can get some answers I know I am as soon as their system is up again...

Good luck! I take this to the media next if I don't hear back from them...

I have been using Packet 8 since 2005. I have 4 lines, a couple virtual extensions. Over the years they have had some issues on the billing side but I have worked with some great tech support. Up until 3qtr last year when I started to notice they were outsourcing from the responses and the need to call back with answers. Still the people I spoke with at this outsourced group were helpful and did call back quickly but it just took more time and calls then dealing with true IT support. If packet8 thinks that outsourcing IT support is a viable model for their business then they need to provide better training. I'm still using our original equipment which has held up longer then most business phones used on a daily basis. In the beginning outages were common but are now very rare. In our case we now experience less problems then using some of the land line carriers. Now Packet8 has to step up the service and pricing to match the new competition in the market and it will determine their survival in the VOIP market.

In the end I am making the switch due to price and services to another company. I hope they work through their growing pains and provide better service to their remaining customers. You could see this type of review forum for almost any phone provider out there.

Please,

If you read this blog, and you are thinking about getting packet8. PLEASE DO NOT. As you can see it is not worth the time and the hassle that everyone here has gone through already. Everything that has been spoken about on this page is 100% TRUE. The excuses, dropped calls, horrible serivice, its all true. Take our advice and choose another provider. You may pay a small ammount more but it will be worth it in the long run.

I live abroad and I used Packet8's residential VoIP service from 2005 to 2009. Initially I had their monthly Freedom Unlimited plan, but during the last couple years of service with them, I switched to their Freedom Annual plan, which was about $200 for the year. The voice quality wasn't consistent, but overall I was satisfied with their service. Even though you pay up front for the Freedom Annual plan, they still charge you miscellaneous monthly fees of about $5. Last year I had heard about callcentric, so I checked out their prices and found that I could port my Packet8 number over to them for a fee and then pay $5.95 a month for unlimited incoming calls. For my outgoing calls, I was planning to use magicjack, which was about $20 for activation and $20 per year for unlimited calls to the US. Anyway, in May 2009, I used Packet8's online customer service portal to inform them that I wanted to cancel the service (my Packet8 number had been ported over to callcentric by this time). I received a reply indicating that I would need to contact their customer service desk to cancel. The credit card they had on file was going to expire that month (I provided them with a virtual credit card number that I had set to expire that month), so I didn't bother to call them because I knew my account would be suspended as soon as my credit card expired. For the next several months, they sent me a few emails instructing me to update my credit card details to receive uninterrupted service, and then they finally stopped sending me emails.

Jump ahead to January 2010. I receive a letter from a collections agency demanding payment in the amount of $287.36 for Packet8! Even though Packet8 suspended my service when the credit card expired and have since closed my account, they're attempting to collect for another year of their Freedom Annual plan and subsequent monthly fees!

I wrote a letter to the collections agency informing them that I'm disputing the charges. Today I filed a complaint with the Better Business Bureau which services Santa Clara county (where Packet8's headquarters is located).

Anyway, I've been really happy with the callcentric/magicjack combination, which provides me with more features than Packet8 at less than half the cost. Obviously if I had known about Packet8's shady business practices, I would've avoided them to begin with.

This is an update to comment #43. I filed a complaint with the Better Business Bureau earlier this week. Within two days, I received a reply from Packet8's complaint investigator apologizing for the inconvenience. My account has been removed from collections and all past due bills have been removed.

Packet8 8x8 voip sucks!

1. Their Customer service is extremely horrible.

2. They over charge my phone bill. I was billed over $500 a month for 3 phone lines.

3. Over promise and did NOT disclose a lot of information when I first inquired about their service. So basically they tell me what I want to hear just to get me to sign up.

4. Sale Representatives are extremely manipulative.

Caution: Stay away from this company and do NOT do business with VoIP Business Phone Service 8x8, Inc.

8x8 decided to end the plan I was under, so bumped me without my knowledge to another plan several times more expensive. That plus the fact that they would pull other shady stunts like leaving open their Softalk registration while not actually providing the service, plus their IP FAX service keeps copies of your faxes on their servers, well, I ditched them and for the first time in many years I have a land line again and appreciate the clarity, privacy, and ability to fax as well. Packet8, 8x8, whatever, are a bunch of 8 balls.

I tried talking with 8x8 customer service about our poor phone quality. In particular, our calls are breaking up and callers could not hear us talking. Their customer support told me that nothing was wrong with 8x8 and to call my internet provider for help.

So I called my Internet provider and explained the problem. The customer support representative ran some tests and told me that everything was fine with the Internet Service. He did mention that he had Packet 8 service and ran into the same problem a year ago. When he informed them that he in fact worked for the Internet Provider (Knology), Packet 8 changed their disposition and gave him free service for one year ... after about 8 months, Packet 8 finally fixed the problem with the phone service that was being provided to him.

Unfortunately, I don't work for an ISP and don't have the leverage to motivate them to fix their problems. Over the course of several weeks, 8x8 customer support kept saying that the ISP was the problem and to wait for them to fix it ... forcing me out of the 30-day money-back guarantee period.

Disconnection fee is $60 plus I lose all the money I paid up front to get the service (~$100). Never again will I go with this company.

Do NOT do business with 8x8, Inc.

Wish I had found this site earlier...I had 8x8 for about six weeks before I started a Google search one night and discovered I was not alone in my frustration.

I saw a couple of people on other sites and this one mentioning that a company in Arizona had solved their issue so I called comvoice.

They came out last Tuesday and installed 8 Cisco phones in my office...total cost was only $700, which is less than I paid for the 8x8 phones. The tech had me up and running in a bit longer than an hour and I have not had one issue, I no longer dial 9 or 1 when making a call...it's like I have a real phone system instead of some monkey-business.

Bottom line is I have 8 Packet8 phones available for sale, please email me if interested.

- TJ

8x8 do not use...I bought a phone for a home office, I told the sales rep that I needed a corded phone with headphone capability....They shipped out one. Of course it did not have the headphone capability. I paid $80 and now I have to ship it back and pay for shipping because the sales rep did not have PRODUCT KNOWLEDGE.

They have horrible customer service. Help to shut them down

My husband and I have been going through customer service hell with 8X8 for two weeks now. It all sounded wonderful with the sales people, and we wanted to try the service to see if it might work for us. We decided it didn't work and cancelled a few days after the initial 30-day trail period. We returned all the equipment. Two months went by when I noticed no refund had been posted to our credit card while montly service charged were billed every month for two months after we cancelled. We then contacted customer service and they issued a refund but it was $110 short. They claimed one of the phones was missing in the return shippment, which was absolutely not true. We returned everything. Even though we began the dispute on March 1, they still charged us another monthly service fee on March 4th!!! They keep refusing to refund monthly service charges even though we had cancelled their stinking service. This is downright fraud!

Packet 8 rocks you guys have no idea what you are talking about. Tried the rest? now try the best! Packet 8

I visited this blog and switched to the company called comvoice. It turns out most of my problems were network/link related. Comvoice took the time out to resolve the problem and install their qos system and we have been solid for six months now. If you have problems with a voip deployment they are the only ones to call! Thank you!!

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