On April 6 2009 I signed up for a T mobile Flex account and paid $66.81. While they have signs at there stores saying unlimited flex account plans starting at $39.99, I had to wonder why me paying $66.81 wouldn't even take me through One month of phone calls.
Nonetheless, I suffered the embarrassment of being disconnected. Determined not to let it happen again, I went into there center and wanted to pay Two months in advance, and have unlimited minutes. I stated over and over again, I can't be disconnected like this. After paying the amount she told me, and Three reassurances that it was paid up until July 9th, and after paying almost another $166 dollars, I had no reason not to believe her.
Meanwhile, the entire time I am staring at there sign that says Unlimited Flex plans starting at $39.99. There was some small print below it, but if they are legally protected with that kind of advertising, I can swear that it certainly seems deceptive to me. Anyways, after paying over Two hundred dollars, sent the following Text on the One month service day, "Your next bill cycle has started.
Whenever minutes have been refilled for use through 20090708. Please dial #MIN# to check minutes." When I checked minutes, I was for a Fourth time now told that I had another month, and that they were unlimited, and I was satisfied. Then, on June 10, One day later, while I was sick in bed with flu, I got this text.."Your montly service has been suspended. Dial #BAL# to determine Amount Due to restore monthly services, or pay by the minute using your FlexAccount."
My phone was disconnected, and I mean fully disconnected. I tried calling there care center and could not. I got up sick, and went to there center with all my reciepts in hand. The rep made a phone call, and told me my phone would be back on soon.
I wasn't sure to trust this or not after 4 times of being told falsehoods, but he said I wouldn't have to wait around, and that it would be re-connected soon. Well, One hour and a half later still disconnected, I marched back to the store, and Evan, who was very helpful before, was very helpful again, and called them again. It isn't his fault that they tell him they will connect me and they don't.
Now the girl on the other end said I needed to pay another $54.81. When I finally blew off steam, with Evan perplexed, and spoke with her supervisor, my first payment, according to him, was just $29.00, while I had a receipt for $66.81 that Evan confirmed for them both.
The supervisor marked it as missing payment, but at the end of the day, I finally recieved the minutes I had paid for. Three days later, I would get a phone message asking for me to fax it. I will fax it tommorow, but honestly, after the embarrasment, the time, the stress, the turmoil, do they really think I am going to continue service with them when my minutes are up? The last rep gave me a $5.00 credit.
The currency exchange will charge me $3.50 for faxing this reciept to them for there investigation. I am sorry to say, but $1.50 cents left over doesn't pay for the time, stress, embarrasment, and un-reliability that I experienced.
This was the worst experience of any company, or service I have ever dealt with in my lifetime, and I am somewhat surprised they didn't ask me to fax them a thank you letter with the leftover $1.50 of there $5.00 credit, because I spoon fed my reciepts to them up until now, and went there sick, not to mention the money spent.
