Phone Hell Blog May Archive

A Horror Story; AT&T

05/29/09 05:31

We all have our stories of hellish conversations with customer service agents, but don't ever think that, in the telecommunications industry, Comcast is the only bad performer. The writer of the following article learned it the hard way, as he transferred to AT&T and encountered issues that are already familiar with him.

Read more: A Horror Story; AT&T [click]

Tags: att customer service • comcast • customer service • poor management •
2 Comments. - Permalink

Comcast says they can't classify customers for service

Well, I say they can and they do. When you enter the lovely world of voice prompts after calling customer service, you get to choose whether you are calling about your TV service or internet service.

To me, that is classifying customers. When you have services available to those intelligent enough to find your back door services, such as Twitter and @comcastcares, you are classifying customers.

Read more: Comcast says they can't classify customers for service [click]

Again, here we go with the Comcast issue

ame problem, different week.  I like my Comcast internet most of the time, but when I hate it most is when I actually have to call for service.

Two weeks ago, I woke up to my internet being barely responsive, which to me meant a lost day of wages since I work from home.

Read more: Again, here we go with the Comcast issue [click]

What Do You Hate?

ISPs and cable and telephone companies are probably some of the companies that a customer can hate the most. They are so hated that we even had to set up this blog in order to record all those articles about frustration with these companies' services.

Read more: What Do You Hate? [click]