Phone Hell Blog July Archive

Cursing at Customers

07/30/10 06:23

Since when is cursing at customers ok?

The customer is always right, no matter what.

En employee that curses at a customer should not be allowed customer contact.

Any person wanting to go into customer service should have a personality oriented towards great customer relations and service.

There is training available for this, so there is no need to curse at a customer.

If a customer curses at you simply ask them not to curse at you, that you are simply doing the best that you can for them, and if they persist in cursing you, that you will end the conversation/interaction. This way you can maintain your dignity without crossing the line into abusive behaviour.

Link: [link]

Tags: customer service • cursing • employee • customer interaction •
0 Comments. - Permalink

Stopping a Wild Forest Fire - The iPhone Antenna Issues

If there is one phenomenal mobile product out there, it is probably smartphones. The iPhone is one of the most popular smartphone and a pioneer in the field of touch screen multi-functional smart phones. From a simple all around planner and mobile device like the iPod, the touch screen smartphone has gone through many changes and improvement and the recent one is the iPhone 4.Everything seems to go well until one particular flaw was leaked out.

Read more: Stopping a Wild Forest Fire - The iPhone Antenna Issues [click]

Apple: Sued for iPhone4's Faulty Reception

The new iPhone 4 is probably one of the hottest electronic devices out in the market but it seems that there is some major issues in gadget's design.

Read more: Apple: Sued for iPhone4's Faulty Reception [click]