Phone Hell Blog December Archive

On Internet Content Filtering

12/22/08 22:02

Some Australian officials are suggesting that Internet content should be filtered at the ISP level to ensure legal viewing by Australian citizens.

However, is there any such rule that will allow that kind of censoring practice? Will this not trample on basic human rights? Well one of the readers here at InsaneJournal.com certainly think it does.

Link: [link]

Tags: broadband filtering • australia •
0 Comments. - Permalink

Complain to the Boss

Is Comcast bothering you with its extremely poor customer service? Well, it probably isn't your duty, but you have to go through the backdoor to get what you want. And with Comcast, that is through direct communication with Comcast's head of customer service's email hotline.

Rick Germano, the head of the customer service department, said that this will be part of the company's efforts to improve its customer service reliability.

Link: Action Line: Comcast complaint? E-mail the boss - San Jose Mercury News

Phone Customer Service Reports

When it comes to getting phone service, it is essential to find out about the company's customer service reliability. This is a business where the company and the customers will be in close contact to each other. That phone company should better give your money's worth.

Here are a couple of customer service reports of telephone companies from Mcall.com

Link: Mcall.com: Queen City Daily Blog

Missing ISP?

It is rather irritating to open your computer one day, just to find out that there is no Internet connection--even though you're supposed to have one. What is even more irritating than this is the idea that your Internet Service Provider (ISP) may have closed down already--without informing you!

Such is the case with Downeast.net, which up to this very day, cannot be contacted by its customers.

Link: The Ellsworth American - Downeast.net Customers without Service

$102.85 in Roaming Charges to a G1 Owner

$102.85 in roaming charges even when the roaming service is turned off? That seems to be only possible with the G1. This was found out after one G1 owner reported the incident to T-Mobile, the owner's service provider.

In response, T-Mobile answered him that G1 continues to access the Internet even if the roaming services are turned off. This is probably due to the G1's close relation with Google Accounts.

Link: G1 owner gets hit with $102.85 in roaming charges | Crave - CNET