Phone Hell Blog April Archive

Customer service is improving, according to Fairpoint Communications

04/26/09 13:26

Fairpoint Communication says that its customer service arm is already improving two months after it was noticed by state regulators due to complaints from customers.

The company has acknowledged that there are still a lot of problems, including long waits on calls and errors in billing, but it also mentioned that things are far better compared to more than two months ago.

Link: VPR News: FairPoint says customer service is improving

Verizon's amazing phone support for high speed internet

I simply had to post this out of sheer frustration. I think generally speaking, Verizon has a good internet service. Sometimes and sometimes not.

I had Verizon high speed internet installed in my home in 2003. At first, it worked great..no problem at all for at least two and a half years. Pretty good, right? Then in year three the fun began.

Read more: Verizon's amazing phone support for high speed internet [click]

Cable television contracts a bit fuzzy in NYC

As far as New York City is concerned, cable television contracts are a big thing here, worth around $25 billion and 2 million subscribers.

Now, we are told that the New York City government and Time Warner and Cablevision are holding secret negotiations to come up with new ten-year contracts. What happened to the city's plan to insert more competition to the market?

Link: Cable television contracts are more than a bit fuzzy