Phone Hell Blog December Archive

Complain to the Boss

12/20/08 22:29

Is Comcast bothering you with its extremely poor customer service? Well, it probably isn't your duty, but you have to go through the backdoor to get what you want. And with Comcast, that is through direct communication with Comcast's head of customer service's email hotline.

Rick Germano, the head of the customer service department, said that this will be part of the company's efforts to improve its customer service reliability.

Link: Action Line: Comcast complaint? E-mail the boss - San Jose Mercury News

Tags: comcast • email hotline • customer service •
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