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customer service Phone Hell Blog; May, 2009 Archive; Phone Hell Blog | -- ../../local/phonehell/customer_service/index-May-2009-1.html05/29/09 05:31
We all have our stories of hellish conversations with customer service agents, but don't ever think that, in the telecommunications industry, Comcast is the only bad performer. The writer of the following article learned it the hard way, as he transferred to AT&T and encountered issues that are already familiar with him. Read more: A Horror Story; AT&T [click]
Tags: att customer service • comcast • customer service • poor management •
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By Poor Verizon Customer at 05/26/09 08:00
Well, I say they can and they do. When you enter the lovely world of voice prompts after calling customer service, you get to choose whether you are calling about your TV service or internet service. To me, that is classifying customers. When you have services available to those intelligent enough to find your back door services, such as Twitter and @comcastcares, you are classifying customers. Read more: Comcast says they can't classify customers for service [click]
Tags: comcast • angry csutomers • customer service • management failure •
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