Phone Hell Blog May Archive

How do you disconnect your phone lines?

By Wilbur Corncob at 05/23/07 13:53

I called Verizon yesterday to disconnect 3 of my five telephone lines with them. First I got an office in Texas rather than Pennsylvania. That was after 10 minutes of hassle with clueless automated system.

When I finally got a nice lady that "could" help me. We went over things. My biggest fear was that they would disconnected the wrong numbers. But she was very careful and triple checked the numbers.

For two of the number she said she didn't know how to disconnect them (she didn't said ISDN, but it is an ISDN line). She then called the department that was supposed to deal with that, but she said they didn't know how either.

So today, one of the lines was disconnected and the other two are still functional (and I presumed I am billing billed for them).

The interesting question is if no one know hows to disconnect those lines, can I stop paying the bill and continue to receive service? If they can disconnect the service if I don't pay the bill (which I suspect they can) why can't I call and have it voluntarily disconnected?

Calling back is far too serve self punishment so I will need to send a fax to the Chairman of the Board aka executive office of Verizon.

Poor VOIP Service; Gizmo Project

I added $20 to my Gizmo Project account today just I have in the past. Only this time, I can't make any calls. After paypal completed the payment I was told that it would be added to my call out balance in 1 to 10 minutes. In the past by the time I checked their website the credit had been added.

I contacted customer service at Gizmo Project 23 minutes after I made payment.

In the past you credited the call out credits very fast. Now it has been more than the 1-10 minutes quoted.

I am using the same verified paypal account as all my previous payments.

If this will be an ongoing issue there are plenty of services I can reprogram my box with. Your only possible method of staying in business is with outstanding customer service, which until today was your high point.

As of today, the time to switch is on.

cc: www.phonehell.com Phone Hell Blog

The question will be whether or not I am still a Gizmo Project Customer by the time they finally credit my account.

Well the credit hasn't been added by the time I finished writing this blog post.