Phone Hell Blog, customer service

Cursing at Customers (customer service)

Posted by Website Introductions: (customer service) Since when is cursing at customers ok The customer is always right, no matter what. En employee that curses at a customer should not be allowed customer contact. Any person wanting to go into customer service should have a personality oriented towards great customer relations and service. There is training available for this, so there is no need
Tags: customer service, cursing. Comments: 0.

The Top Five iPhone Complaints (customer service)

Posted by Website Introductions: (customer service) Buying a smartphone like Apple iPhone 3G S have been very popular to the modern world. Read more: The Top Five iPhone Complaints [click]
Tags: iphone 3g, smartphones. Comments: 0.

T-Mobile 3rd follow up. (customer service)

Posted by Todd: (customer service) I went to the center with my disconnected phone. and nbsp; I was told by One worker that I shouldn't have gone to the first place I went to, and should have come straight to them. and nbsp; Ooops, my mistake, you mean the T-mobile store and nbsp; Then I waited while an employee ordered her sandwich. and nbsp; O.K, I can accept this, because this is what
Tags: t mobile, customer service. Comments: 0.

T-mobile hell experience for me. (customer service)

Posted by Todd: (customer service) Since I paid for this months phone service, and in the process of moving, being disconnected has caused me massive problems right now. and nbsp; I have to go to the center and talk with them, because I paid for this month, and moving is expensive. and nbsp; I want my minutes that I paid for till July 9 and am not going to accept this unacceptable
Tags: t mobile, customer service. Comments: 0.

A Horror Story ATT (customer service)

Posted by Website Introductions: (customer service) We all have our stories of hellish conversations with customer service agents, but don't ever think that, in the telecommunications industry, Comcast is the only bad performer. The writer of the following article learned it the hard way, as he transferred to AT and amp;T and encountered issues that are already familiar with him. Read more: A Horror
Tags: att customer service, comcast. Comments: 2.

Comcast says they can t classify customers for service (customer service)

Posted by Poor Verizon Customer: (customer service) Well, I say they can and they do. When you enter the lovely world of voice prompts after calling customer service, you get to choose whether you are calling about your TV service or internet service. To me, that is classifying customers. When you have services available to those intelligent enough to find your back door services, such as Twitter
Tags: comcast, angry csutomers. Comments: 1.

Movistar Nightmare (customer service)

Posted by Elaine: (customer service) When I first moved to Uruguay I bought a cell phone with Claro but seeing as they don't have any agreement with a phone company in Ireland I couldn't send messages to, or receive messages from home. As such, I switched to Movistar and was delighted to find that an international text message costs the same as a local one (1 Uruguayan Peso )
Tags: movistar, customer service. Comments: 0.

Complain to the Boss (customer service)

Posted by Website Introductions: (customer service) Is Comcast bothering you with its extremely poor customer service Well, it probably isn't your duty, but you have to go through the backdoor to get what you want. And with Comcast, that is through direct communication with Comcast's head of customer service's email hotline. Rick Germano, the head of the customer service department, said that this
Tags: comcast, email hotline. Comments: 4.

FCC to reduce info gathered on phone complaints (customer service)

Posted by Website Introductions: (customer service) The Federal Communications Commission will be cutting out the amount of information it will take on bad phone service complaints. There is still no formal memo, but as early as now, consumers are gearing up to file a protest against the action. According to them, this will just lead to more telephone operators intentionally letting their networks
Tags: bad phone service, complaints. Comments: 0.

Packet8 VOIP (aka 8X8) REALLY SUCKS (customer service)

Posted by Edward: (customer service) Packet8 is going to be out of business in my opinion. Their customer service is one of the worst I have ever encountered. I chose them initially because I was promised my tel. # would be ported from my previous carrier in just a few days, but it took THREE MONTHS. I paid for a year in advance and they charged me for the service for that three
Tags: voip, packet8. Comments: 56.

Virgin Mobile... how to lose a customer FAST (customer service)

Posted by Wilbur Corncob: (customer service) For a couple years my wife has has a Virgin Mobile phone she uses when she goes to the USA. Before the process was pretty simple. Sign up on on the web, ie: enter the phones ESN, program the phone and a few hours after arrival in the USA the phone is working. The only problem in the past was arguing with them over whether the phone works at the
Tags: virgin mobile, prepaid cell phone. Comments: 9.

Movistar Fined in Chile for Poor Service (customer service)

Posted by Wilbur Corncob: (customer service) Accord to an undated article, Chile: Subtel fines mobile companies for bad service . Movistar among other cellular companies failed to provide uninterrupted service in Chile and was fined by the Government. The Chile government was also worried about customers being provided with minimal information. Now if other governments follow the lead of
Tags: movistar, customer service. Comments: 3.

Hating the Cable Company (customer service)

Posted by Wilbur Corncob: (customer service) I realize this is the phone hell blog, but I think the cable companies are often a regular source of grief for their clients as well. I remember years ago we moved into our new house and the cable service was working Not wanting to be dishonest and steal the cable service, I called the cable company to request service in my name. Later that day
Tags: cable tv, customer service. Comments: 0.

How do you disconnect your phone lines (customer service)

Posted by Wilbur Corncob: (customer service) I called Verizon yesterday to disconnect 3 of my five telephone lines with them. First I got an office in Texas rather than Pennsylvania. That was after 10 minutes of hassle with clueless automated system. When I finally got a nice lady that "could" help me. We went over things. My biggest fear was that they would disconnected the wrong numbers.
Tags: verizon, isdn. Comments: 22.

Poor VOIP Service Gizmo Project (customer service)

Posted by Wilbur Corncob: (customer service) I added $20 to my Gizmo Project account today just I have in the past. Only this time, I can't make any calls. After paypal completed the payment I was told that it would be added to my call out balance in 1 to 10 minutes. In the past by the time I checked their website the credit had been added. I contacted customer service at Gizmo Project 23
Tags: voip, gizmo project. Comments: 3.

Scribble on Your Cell Phone... COMPANY (customer service)

Posted by Wilbur Corncob: (customer service) Alright I found another phone company hater Hate your Cell Phone Company is a great blog entry on Scribble on the Wall about problems with cell phone companies, "But I absolutely detest the local stores and the people that work there."
Tags: cellular, customer service. Comments: 1.

Cellular Broadband Hell (customer service)

Posted by Wilbur Corncob: (customer service) Yesterday I did a little research for a project that would require internet access via the cellular network. Verizon has a nice website that explains the service, the phones it works on and the prices. It is important to keep in mind that this is Verizon's business to business website so we are not talking about some whimpy service for home
Tags: cellular broadband, customer service. Comments: 0.

Locked Cellular Phones (customer service)

Posted by Wilbur Corncob: (customer service) Here is a bad idea that doesn't work. Big Business aparently knows they do such a poor job of serving their customers that they need a way force you to be their customer. Many cellular companies sell you a phone and "lock" it to work on only on their service. That is, you can't pop in their competitors sim card and use the phone. The goal would
Tags: cellular, customer service. Comments: 8.

Oh hell, the goddamn telephone is ringing again (customer service)

Posted by Wilbur Corncob: (customer service) and it sure as hell ain't packet8 calling. (they ignored my message on 10/21 and marked it as a duplicate). Also most important is the last message: "I see that your account was re activated". All the while they are blaming the problem on me, my isp, my router, etc. Yet, they secretly (so as their customer service and tech support wouldn't
Tags: general, packet8. Comments: 5.