'Complain to the Boss'

Complain to the Boss

12/20/08 22:29

Is Comcast bothering you with its extremely poor customer service? Well, it probably isn't your duty, but you have to go through the backdoor to get what you want. And with Comcast, that is through direct communication with Comcast's head of customer service's email hotline.

Rick Germano, the head of the customer service department, said that this will be part of the company's efforts to improve its customer service reliability.

Link: Action Line: Comcast complaint? E-mail the boss - San Jose Mercury News

I had my business phones installed over a week ago, I was told not to do any advertising until the phones were installed but because until they were installed they could not guarantee the numbers.and they have yet to be able to tell me what my numbers are. It is unbelievable, I have lost thousands of dollars in advertising and no clients can reach us. I can not get one person to straighten out this horrible situation. I don't know what to do.

My cable, phone, internet has been out since July 15 and Comcast told me that can't get a tech out until July 20, I thought they had a policy that your phone had to be on within 48 hours... I have called and spoke with several representatives and they promise to have a supervisor contact me... no one has contacted me .. I have called and all they tell me is that my service call is scheduled for July 20... I don't have a phone.. I can't even dial 911.. my husband is a seizure patient and I have two children at home... this is horrible.. comcast need to be shut down.. I can't even call 911 in case of an emergency...

I was looking at my bill and had some questions about some fees. I returned some equipment that was still on my bill and I was getting charged this accout change fee or 1.99 everytime I removed or added a server. So I asked if she had a list of these fees and I was told by the CSR (Ms. Simpson) that she could not chare them with me. So I asked where I may get a copy and she said I could contact corporate. She gave me the 800 comcast number but she said I would just get another CSR. Then she said to call press relations and investor relations and I said I dont think they would know what my fees in houston will be. She theen got nasty and said "do you want this number or not". I said i do but I would like to talk to your supervisor. She began to talk over me and I said ok, but can I talk to your supervisor. Then the line went dead. Does anyone know where to get a list of fees. Also, i cannot find my list of channels. If you go online there are linups but everyone i click on is the same for every package. its really just an entire list of channels.

Mostly I would like to make a complaint about the rep. Anyone know how to do that?

Called Comcast to have land line connection at home, and after talking to the sales

rep. for about 40 min., I was assured that they would come to do this connection on 7/16/10 between 11am and 2pm. When I called this am (7/16/10)to be sure they were coming, I was told that my appt. was for Mon. 7/19, NOT TODAY. Even though Comcast called me TWICE to tell me that "we have to be sure you'll be home for the service..." When I called them to talk to a spvr. the rep. would not transfer me, saying that "this" would not be a supervisory necessity...So, now I am stuck, and have to cancel plans for Monday...UNLESS COMCAST DECIDES AGAIN AND WITHOUT NOTIFYING ME, THAT MONDAY IS NO GOOD FOR THEM...WHAT A WAY TO RUN A BUSINESS.

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