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Comcast devastated woman by erasing deceased husbands voice

By BobP at 11/09/08 12:39

Saw this on the Circuit Cellar BBS:

My father passed away two years ago and the one comforting things my mother still had was his voice greeting on her digital answering machine when people called. Although she was reassured everything would remain the same when she switched phone providers to Comcast, her answering machine got switched to voice mail on another phone. After literally hours on hold and numerous calls to Comcast, someone there told her to stick a paperclip in the reset hole on her answering machine and that would fix the problem of not having my dad’s voice as the greeting. This reset everything on the answering machine including the voice greeting and devastated my mother.
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