Email to: Chase Carey, CEO DirecTV, now Larry Hunter, Acting CEO
A few months ago I emailed you about trouble that I had in getting my DirecTV service moved on March 20, 2009. I was without service for 3 weeks and the process of getting my service moved was an exercise in extreme frustration. Though I had been repeatedly told that I would receive credit for the time I was without service, I believe a review of the actual billing will show that I actually paid roughly double the usual charges during period I had no service.
Read more: DirecTV Customer Service Objective: Treat your customers as bad as possible [click]
