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DirecTV Customer Service Objective: Treat your customers as bad as possible

By Wilbur Corncob at 09/17/09 06:46

Email to: Chase Carey, CEO DirecTV, now Larry Hunter, Acting CEO

A few months ago I emailed you about trouble that I had in getting my DirecTV service moved on March 20, 2009. I was without service for 3 weeks and the process of getting my service moved was an exercise in extreme frustration. Though I had been repeatedly told that I would receive credit for the time I was without service, I believe a review of the actual billing will show that I actually paid roughly double the usual charges during period I had no service.

Read more: DirecTV Customer Service Objective: Treat your customers as bad as possible [click]

Tags: directv • punishing customers • bad customer service • larry hunter •
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bad customer service Archives: • September, 2009 • November, 2007 •



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bad customer service Phone Hell Blog September Archive